Shipping & Delivery

We know you're excited to receive your little TFG treats, so here's everything you need to know about how we prepare, pack and send your orders. 

 

Order Preparation

All orders are handmade, carefully packed and dispatched within 3-4 working days.

During particularly busy periods, new launches, sales and the Christmas season, processing times may occasionally be longer. If this happens, we'll always do our best to keep you updated.

Because we're a one-girlie operation, every order is personally prepared and packed by me, thank you for giving me a little time to make sure everything is just right!

UK Delivery

UK orders are sent using Royal Mail.

At checkout, you'll be able to choose from the available delivery options for your order.

Where available, tracked delivery options can be selected if you'd like the added reassurance of being able to follow your parcel's journey.

Please note that Royal Mail delivery times are estimates and are outside of our control once your order has been dispatched.

 

International Delivery

We ship internationally! 

International orders are sent using Royal Mail delivery service. Available prices will be shown before you complete your order.

Please be aware that international delivery times can vary considerably depending on the destination, customs processing and local postal services.

International parcels may take up to several weeks to arrive, particularly during busy periods or where customs checks cause delays.

For the most up-to-date estimated delivery timeframe, please refer to the delivery estimate shown at checkout.

 

Customs & Import Charges

International customers may be responsible for local customs duties, import taxes or other charges applied by their country's customs authority.

These charges are not included in the price of your order or your postage cost and are the responsibility of the customer.

Unfortunately, we cannot predict or control whether customs charges will be applied to your order.

 

Please Check Your Address

Please make sure your full and correct delivery address is entered at checkout.

We cannot be held responsible for orders that are delayed, lost or returned because an incorrect or incomplete address was provided.

If your parcel is returned to us due to an incorrect or incomplete address, additional postage costs may apply before we can resend your order.

 

Lost or Delayed Parcels

Once your order has been dispatched, it is in the care of the postal service.

Delivery times are estimates and occasional delays can happen, particularly during busy periods such as Christmas.

If your order has been sent using a tracked service, please use your tracking information to follow its journey.

If you believe your parcel has been lost, please contact us and we'll do our best to help and advise you on the next steps.

Please note that we cannot be responsible for delays caused by Royal Mail, customs or other postal services once an order has left us.

 

Need Your Order by a Specific Date?

If you're purchasing a gift or need your order for a particular date, please take our processing and delivery times into consideration when ordering.

While we'll always do our best to help, we cannot guarantee delivery by a specific date unless this has been specifically agreed with you in advance.

If you have an upcoming deadline, please get in touch before placing your order and we'll let you know what may be possible. 

 

A Little Note From Us

Every order from The Forbidden Girlies is packed by hand with lots of love (and probably a slightly chaotic desk).

We're a small, one-girlie business, so your patience genuinely means the world to us.

Thank you for supporting a little business and allowing us to keep creating bookish treasures for you!