FAQs
Got a question, girlie? You might find your answer below!
If you can't find what you're looking for, please don't hesitate to get in touch we're always happy to help!
Who are The Forbidden Girlies?
The Forbidden Girlies is a small, independent UK business creating handmade Kindle & e-reader accessories, bookish treasures and cosy reading goodies for girlies who believe your reading setup should be just as personal as your bookshelf.
From inserts and charms to handmade beaded sleeves and curated reading kits, everything is designed and packed with love by our one-girlie operation.
Where are you based?
The Forbidden Girlies is based in the Bolton, North West of England, UK, and we ship our bookish treasures to customers in the UK and internationally.
Do you ship internationally?
Yes! We ship internationally using Royal Mail.
Delivery options and prices available for your destination will be shown at checkout.
For more information about processing times, delivery estimates and international customs, please see our Shipping & Delivery page.
How long will my order take?
Orders are prepared, packed and dispatched within 3–4 working days.
Once dispatched, delivery time depends on the service selected and your destination.
Please remember that our delivery estimates begin after your order has been dispatched, not when your order is placed.
During launches, sales and particularly busy periods, processing times may occasionally take a little longer.
Where is my order?
If your order hasn't arrived within the estimated delivery timeframe shown at checkout, please get in touch and we'll be happy to help.
For tracked orders, please use the tracking information provided in your dispatch email to follow your parcel's journey.
If you believe your parcel may be lost or significantly delayed, please contact us so we can look into it with you.
Will I receive tracking?
Tracking depends on the delivery service selected at checkout.
If you choose a tracked delivery option, your tracking information will be provided in your dispatch email.
Standard delivery services may not include full tracking, so please check the delivery option selected at checkout.
Will your inserts fit my Kindle/ Kobo?
Our inserts are designed to sit inside compatible clear Kindle/ Kobo cases.
As Kindle/ Kobo models and case sizes can vary, please check the product listing carefully before purchasing to make sure the insert is suitable for your device and case.
If you're unsure, please get in touch before ordering and we'll be happy to help.
What are the Kindle sleeves made from?
Our handmade sleeves are made using carefully selected materials including cotton fabric, satin lining, polyester padding, satin ribbon and handmade beadwork.
Each sleeve is made individually by hand, meaning small variations in stitching, fabric and beadwork are completely normal and part of what makes your sleeve unique.
Please check the measurements provided on each listing before purchasing.
Are your products handmade?
Yes!
Many of our products are handmade or hand-finished by us, including our inserts, charms, dust plugs and our handmade beaded Kindle sleeves.
Because of this, slight variations may occur between pieces. We think that's part of the magic of owning something made by a real person rather than mass-produced.
Are The Forbidden Kits coming back?
Yes! 👀
The Forbidden Kits will be returning, but because we're a one-girlie operation, we don't always have the capacity to keep every collection in stock.
Restock dates will be announced on our social media and through our email list, so make sure you're part of the girlie gang if you don't want to miss one.
Do you offer discounts?
We occasionally run special offers, launch discounts and exclusive promotions for our email subscribers.
The best way to hear about these first is to join the Girlies and keep an eye on our social media.
Please note that promotional codes may have individual terms and expiry dates.
Can I cancel or change my order?
If you need to cancel or make a change to your order, please contact us as soon as possible after placing your order.
As we're a small handmade business and orders can move into preparation quickly, we cannot guarantee that changes or cancellations will always be possible.
Once an order has been dispatched, it cannot be cancelled.
Do you accept returns?
We want you to love your TFG treats, but we completely understand that sometimes an item isn't quite right for you.
As our products are handmade, we ask that you please check product descriptions, measurements and compatibility information carefully before ordering. Some items may be made specifically for you and may therefore be excluded from our standard returns process where applicable.
For eligible non-personalised items purchased online, you may have the right to cancel your order within the applicable statutory cancellation period. Please contact us as soon as possible if you wish to return an item.
Items must be returned unused, in their original condition and with their original packaging where reasonably possible.
Return postage costs for change-of-mind returns are the responsibility of the customer unless the item is faulty, damaged or incorrect.
How do I arrange a return?
Please contact us before sending anything back.
Include your order number, the item you'd like to return and the reason for the return, and we'll provide the relevant return instructions.
Please note that this page does not affect any statutory rights you may have as a UK consumer.
What if my item arrives damaged?
We're so sorry! That's definitely not how your TFG treat should arrive!
If your item arrives damaged, faulty or incorrect, please contact us within 2–3 working days of receiving your order with photographs of the item and its packaging.
We'll assess the issue and, where appropriate, arrange a replacement or refund.
Please don't dispose of the item or return it to us before contacting us, as we may need photographs or other information to assess the issue.
Can I request a custom or bespoke item?
We occasionally offer bespoke or limited handmade pieces, depending on our workload and availability.
As we're a one-girlie operation, we aren't always able to accept custom requests.
If you have an idea you'd love to see from The Forbidden Girlies, you're always welcome to get in touch, we can't promise we'll be able to make it, but we LOVE hearing your ideas!
How can I contact you?
You can contact us through the contact details provided on our website or send us a message through our social media.
We aim to respond as soon as possible, but please remember that The Forbidden Girlies is a one-girlie operation, so replies may take a little longer during busy periods.
Thank you for your patience and for supporting our little business!